What is your customer service really costing you today?
A 3-minute assessment, 8 questions, powered by 2024-2026 benchmarks (Intercom, HubSpot, SQM, Forrester). Leave with a quantified report, fully sourced, ready to share with leadership.
- 69 % Average FCR 2024 SQM Group
- 10 % of teams achieve mature AI deployment Intercom 2026
- 1 in 2 agents consider leaving their role Call Centre Helper
Your customer service has become the most silent cost center in your organization.
75 %
of agents are overwhelmed by too many disconnected tools (Deloitte 2024). The hidden cost? Time wasted on every ticket.
+57 %
increase in ticket close rate in 6 months with AI deployed (HubSpot ROI 2025, 9,661 clients measured). The gains are real and measurable.
41 %
more revenue growth for CX-first companies (Forrester 2024). Service quality is not a cost — it's a lever.
How this calculator produces a defensible number.
8 operational inputs
Sector, agents, ticket volume, AHT, FCR, hourly cost, digital maturity, business priorities. Exactly what your CFO asks for.
Sourced coefficients
Conservative documented upper bounds: AHT -50 % (credible cap; sources document up to -65 %), deflection 75 % at mature stage (Lightspeed 72 % · Intercom 2026).
24-month horizon
Month-by-month projection with realistic ramp-up (0 % / 25 % / 50 % / 75 % / 100 % over the first 5 months). Payback visualized.
4 savings categories
Time freed, avoided hires, quality (fewer callbacks), agent retention. The leading category depends on your growth trajectory.
Every figure in the report is traceable.
- Intercom · 2026 Customer Service Transformation Report — 2,470 professionals surveyed
- HubSpot · ROI Report 2025 — 1,546 professionals surveyed
- HubSpot · State of Service 2024 — 1,537 professionals surveyed
- SQM Group · FCR Benchmark 2024
- Forrester · 2024 US Customer Experience Index
- Deloitte Digital · Global Contact Center Survey 2024
- Gartner · Conversational AI Contact Center
- Plivo · Contact Center Statistics 2025