See the next lost account while there is still time to act.
In one minute: the signals your team doesn’t see, and how to stop losing customers by surprise.
See the methodology Not ready to talk? Run the 2-minute simulator
Read the transcript1 min read +
Nine customers will leave this year, and nobody will see it coming.
Not because the signs were missing. Usage dropped. Tickets piled up. The sponsor stopped answering.
Your team watches four signals out of seven. The other three are blind spots.
Bring all seven onto one radar, and the account lights up while there is still time to act. Only thirteen percent of customers report receiving any proactive service.
Surprise departures: nine become zero. Ninety-five thousand euros of recurring revenue, protected.
Let's map your blind spots together. Choose a time that suits you.
AI voice · Captions onCredits
Music: “Marty Gots a Plan” — Kevin MacLeod (incompetech.com), licensed under Creative Commons: By Attribution 4.0. Voice: Chanon Asarisi (AI-cloned with consent).
- 13 %of customers receive any proactive serviceGartner 2020
- < 1 in 3unhappy customers give feedback to the companyQualtrics 2025
- 85 %of CX leaders say customers drop brands over unresolved issuesZendesk 2026
Your team watches some warning signals and misses the others. That’s the problem.
customers leave this year — and nobody sees it coming.
Not because the signs were missing: usage dropped, tickets piled up, the sponsor stopped answering. They sat in the three blind spots.
surprise departures — €95,000 of recurring revenue protected.
The account lights up while there is still time to act, and someone owns the next move.
Illustrative year, as in the video and the simulator. Run the simulator with the signals your team tracks today.
A first radar you can run next quarter — with or without us.
- 01
Your coverage of the 7 signals
The warning signals your team watches today, and the ones it doesn’t.
- 02
An owner for each signal
Who receives it, and what happens when it fires.
- 03
Three moves for the quarter
The first action for each blind spot, in order of impact.
Built for the people who protect recurring revenue.
- Customer success
Head of Customer Success
Stop learning about departures at renewal time.
- Key accounts
Key account manager
Get a warning when one of your accounts goes quiet.
- Customer service
Head of Customer Service
Turn the tickets your team sees into signals the account team acts on.
- Leadership
Revenue or operations director
Know how much recurring revenue is at risk, and who is on it.
Let’s map your blind spots together.
30 minutes with Chanon Asarisi, no commitment. You leave with your coverage of the 7 warning signals and the first action for each blind spot.
- 0–10 minThe signals your team watches today — and the ones it doesn’t
- 10–20 minWho owns each signal, and what happens when it fires
- 20–30 minYour first radar: three moves for the coming quarter
- No commitment
- No slide deck
- You keep the plan
Run the 2-minute simulator
Tell us which of the 7 account warning signals you track: one year of accounts replayed with your radar and with a complete one.
Fair questions.
What are the 7 warning signals?
A drop in usage or orders, more tickets or repeated critical ones, falling satisfaction, a sponsor or key contact leaving, late or failed payments, silence, and contract questions. In the call, we check which ones your tools already capture.
Do we need a new tool?
No. We start from your CRM, helpdesk and billing data. If a signal can’t be captured, we tell you which one and why.
How is this different from a health score?
A health score adds signals up; the radar makes sure each signal is watched and owned. The two work together.
Is proactive service common?
Not yet: only 13 % of customers report receiving any proactive service (Gartner). That’s the opportunity.
Is this a sales call?
It’s a working session. You leave with a plan you can run on your own. If you want help putting it in place, we can talk about that separately.
Who is Quantum Growth Advisory?
A consultancy for customer service and sales teams, working on CRM, data and AI across HubSpot, Salesforce and Monday.
Meet your peers on November 25th in Paris.
One evening for customer service, CRM and commercial excellence leaders. Four workshops, including one on the KPIs that prove service performance (NPS, CSAT, resolution rate) — with or without AI.
- When
- Wednesday, November 25th · 6:30 pm – 9:30 pm
- Where
- Salons Hoche · 8 avenue Hoche, 75008 Paris
- Format
- 30 seats · 4 workshops · networking
- GartnerPress release, October 2020 — proactive customer service, 6,000+ customers
- Qualtrics XM Institute2025 Consumer Trends — 24,000 consumers, 23 countries
- ZendeskCX Trends 2026 — 11,000+ consumers and business leaders, 22 countries
- Illustrative exampleThe year shown in the video and the simulator: 9 surprise departures with 4 signals out of 7, none with all 7. Not a client result.
