Stop losing callers at your Monday peak.
In one minute: why customers hang up at 9 a.m. on Monday, and how to lose none of them.
See the methodology Not ready to talk? Run the 2-minute simulator
Read the transcript1 min read +
Monday, nine a.m. Your phones light up, and twenty-three customers hang up before anyone answers.
Your agents aren't slow. Forty-three percent of every call happens before "hello", and after "goodbye".
Finding the customer's record. Retyping the notes. Again, for the next call.
Connect the phone to your CRM, and let AI write the notes. The record opens as it rings, the summary is ready when they hang up. That hidden time drops to nineteen percent.
Same calls, same team, same Monday: twenty-three hang-ups become zero. More than fifteen hundred customers a year, served instead of lost.
Let's look at your Monday peak together. Choose a time that suits you.
AI voice · Captions onCredits
Music: “Marty Gots a Plan” — Kevin MacLeod (incompetech.com), licensed under Creative Commons: By Attribution 4.0. Voice: Chanon Asarisi (AI-cloned with consent).
- 8.4 %of callers hang up before an agent answers, on averageContactBabel 2025 · UK
- 61 %of service professionals’ time is spent away from customersSalesforce State of Service 2024
- 74 %of consumers find it very frustrating to repeat themselvesZendesk CX Trends 2026
Your agents aren’t slow. Their calls are longer than they look. That’s the problem.
of every call happens before “hello” and after “goodbye”.
Finding the customer’s record, retyping the notes, again for the next call. At 9 a.m. on Monday, 23 customers hang up before anyone answers.
hidden time left — and zero hang-ups at the peak.
The record opens as it rings, AI writes the summary when they hang up. Same calls, same team: more than 1,500 customers a year served instead of lost.
Illustrative Monday, as in the video and the simulator. Run the simulator with your own team, call volume and handling times.
Three changes you can make this quarter — with or without us.
- 01
Your call peaks, mapped
When callers give up, and how many — from your own phone data.
- 02
Your hidden call time, measured
What your agents do before “hello” and after “goodbye”, and the share each step takes.
- 03
Your connection plan
What to connect between your phone system and your CRM, and what AI can log for you — in order of impact.
Built for the people who answer the phone at scale.
- Customer service
Head of Customer Service
Cut abandoned calls at the peak without adding headcount.
- Contact centre
Contact centre manager
Win back the minutes lost to searching and retyping, call after call.
- Orders & after-sales
Order management & after-sales
Keep customers calling about deliveries and returns on the line.
- IT & tools
CRM or telephony owner
Know which connection between phone and CRM pays back first.
Let’s look at your Monday peak together.
30 minutes with Chanon Asarisi, no commitment. You leave with the two or three changes that would keep callers on the line.
- 0–10 minYour call peaks, and when callers give up
- 10–20 minWhat your agents do before “hello” and after “goodbye”
- 20–30 minConnecting your phone to your CRM — and what AI can log for you
- No commitment
- No slide deck
- You keep the plan
Run the 2-minute simulator
Your team, your call volume, the time it takes to find a record and log a call — and how many callers hang up at your Monday peak.
Fair questions.
Why do callers hang up at the peak?
Because each call takes longer than it should: finding the record and retyping notes add minutes that the queue pays for at the busiest hour.
Do we need a new phone system?
No. We start from the phone system and CRM you already use. If a connection is missing, we tell you which one and why.
What can AI log for our agents?
A summary of each call and the key fields of the record, written when the customer hangs up — your agent checks it instead of retyping it.
We already have a CRM. Is it worth it?
Often yes: the CRM exists, but the phone doesn’t open the right record as it rings. That gap is where the hidden time sits.
Is this a sales call?
It’s a working session. You leave with a plan you can run on your own. If you want help putting it in place, we can talk about that separately.
Who is Quantum Growth Advisory?
A consultancy for customer service and sales teams, working on CRM, data and AI across HubSpot, Salesforce and Monday.
Meet your peers on November 25th in Paris.
One evening for customer service, CRM and commercial excellence leaders. Four workshops, including one on the KPIs that prove service performance (NPS, CSAT, resolution rate) — with or without AI.
- When
- Wednesday, November 25th · 6:30 pm – 9:30 pm
- Where
- Salons Hoche · 8 avenue Hoche, 75008 Paris
- Format
- 30 seats · 4 workshops · networking
- ContactBabelUK Contact Centre Decision-Makers’ Guide 2025–2026 — call abandonment
- SalesforceState of Service, 6th edition (2024) — 5,500+ service professionals, 30 countries
- ZendeskCX Trends 2026 — 11,000+ consumers and business leaders, 22 countries
- Illustrative exampleThe Monday shown in the video and the simulator: 23 hang-ups at 9 a.m., 43 % hidden call time. Not a client result.
