Spot the customers who will leave before they stop renewing.
In one minute: why customers leave without complaining, and how to spot them months ahead.
See the methodology Not ready to talk? Run the 2-minute simulator
Read the transcript1 min read +
Fifteen customers will leave you this year. Most of them never complained.
After a bad experience, fewer than a third of customers tell the company. The others simply don't renew.
Yet the signs were there: usage dropping, tickets piling up, a sponsor who went quiet.
A health score brings those signals together and flags the account months before renewal, so someone picks up the phone.
Same customers, same year: fifteen departures become nine. Revenue lost: three hundred and fifty-four thousand euros becomes two hundred and thirty-six thousand.
Let's look at your renewals together. Choose a time that suits you.
AI voice · Captions onCredits
Music: “Marty Gots a Plan” — Kevin MacLeod (incompetech.com), licensed under Creative Commons: By Attribution 4.0. Voice: Chanon Asarisi (AI-cloned with consent).
- < 1 in 3unhappy customers give feedback to the companyQualtrics 2025
- 85 %of CX leaders say customers drop brands over unresolved issuesZendesk 2026
- 13 %of customers receive any proactive serviceGartner 2020
Customers who leave rarely say so. That’s the problem.
customers leave this year — €354,000 of revenue lost.
Fewer than one unhappy customer in three tells the company. The others simply don’t renew, while the signs sat in your tools.
departures — revenue lost falls to €236,000.
Orders or usage dropping, tickets piling up, a sponsor going quiet: brought together, they flag the account months before renewal, so someone calls in time.
Illustrative year, as in the video and the simulator. Run the simulator with your own portfolio, contract value and churn rate.
A watchlist you can run this quarter — with or without us.
- 01
Your renewals at risk, mapped
The renewals and key accounts ahead, and the ones nobody is watching today.
- 02
Your three signals to watch first
Orders or usage, tickets, contacts: the ones your tools already hold and how to read them.
- 03
A first health score and its routine
How to combine the signals, and who calls whom when an account turns red.
Built for the people who own renewals.
- Customer success
Head of Customer Success
See the accounts at risk early enough to act.
- Key accounts
Key account manager
Know which of your accounts went quiet before the renewal date.
- Customer service
Head of Customer Service
Turn the tickets your team handles into early warnings for the account team.
- Sales
Sales director
Protect recurring revenue with a forecast that includes risk.
Let’s look at your renewals together.
30 minutes with Chanon Asarisi, no commitment. You leave with the three signals to watch first and who should pick up the phone.
- 0–10 minYour renewals and key accounts ahead, and the ones nobody is watching
- 10–20 minThe signals already in your tools: orders or usage, tickets, contacts
- 20–30 minA first health score — and the routine that goes with it
- No commitment
- No slide deck
- You keep the plan
Run the 2-minute simulator
Your portfolio, your average contract value and churn rate — one year replayed with and without a health score.
Fair questions.
What is a customer health score?
A simple score that combines a few signals — orders or usage, tickets, contacts — to flag the accounts likely to leave, while there is still time to act.
Do we need a customer success platform?
No. A first score can live in the CRM you already use. We tell you if and when a dedicated tool becomes worth it.
Which signals matter most?
It depends on your business, but orders or usage dropping, tickets piling up and a sponsor going quiet are the usual first three.
We don’t sell subscriptions. Does it still apply?
Yes: any recurring relationship — contracts, reorders, framework agreements — has a renewal moment and warning signs before it.
Is this a sales call?
It’s a working session. You leave with a plan you can run on your own. If you want help putting it in place, we can talk about that separately.
Who is Quantum Growth Advisory?
A consultancy for customer service and sales teams, working on CRM, data and AI across HubSpot, Salesforce and Monday.
Meet your peers on November 25th in Paris.
One evening for customer service, CRM and commercial excellence leaders. Four workshops, including one on the KPIs that prove service performance (NPS, CSAT, resolution rate) — with or without AI.
- When
- Wednesday, November 25th · 6:30 pm – 9:30 pm
- Where
- Salons Hoche · 8 avenue Hoche, 75008 Paris
- Format
- 30 seats · 4 workshops · networking
- Qualtrics XM Institute2025 Consumer Trends — 24,000 consumers, 23 countries
- ZendeskCX Trends 2026 — 11,000+ consumers and business leaders, 22 countries
- GartnerPress release, October 2020 — proactive customer service, 6,000+ customers
- Illustrative exampleThe year shown in the video and the simulator: 15 departures, €354,000 lost; 9 and €236,000 with a health score. Not a client result.
