Contact us
Abstract iridescent ribbon flowing across a blue and purple gradient background 
Executive Conference #1: B2B Customer Service

What if your customer service became your top competitive advantage?

Now that AI agents can work alongside your teams, the question is no longer whether, but how.

At comparable price and product quality, differentiation no longer happens on the product or the price. It happens in the quality and consistency of the post-sale experience. Join Quantum Growth Advisory, HubSpot and Aircall for an evening dedicated to measuring customer service performance (NPS, CSAT) and to the concrete opportunities opened up by automation and AI. Concrete answers.

  • Why customer service is an underused retention lever in B2B

  • Real-world feedback on measuring NPS / CSAT

  • The AI and automation use cases transforming customer relationships, including HubSpot's latest agentic capabilities

  • A direct exchange with HubSpot, Aircall and Quantum Growth Advisory experts

A focused format for Commercial Excellence, Customer Service & CRM decision-makers

On November 25th, join Quantum, HubSpot and Aircall at Salons Hoche in Paris for an evening dedicated to B2B customer service performance — combining a talk, real-world feedback and networking.
icon-location

Location

Salons Hoche - 8 avenue Hoche, 75008, Paris.
icon_time

Time

Join us on November 25th, from 18h30 to 21h30
agenda (1)

Agenda

  • 6:30 – 7:00 PM — Guest arrival, a chance to meet the Quantum Growth Advisory, HubSpot and Aircall teams before the session begins.

  • 7:00 – 7:15 PM — Opening, conference introduction, agenda walkthrough, and the objectives of the white paper this event feeds into.

  • 7:15 – 8:15 PM — Four parallel workshops on customer service challenges, industry trends & AI agents, key success factors, and best practices.

  • 8:15 – 8:45 PM — Customer story + a first-hand customer experience feedback session, served alongside a first round of refreshments.

  • 8:45 – 9:00 PM — Closing & thank-you

  • 9:00 PM — Cocktail dinner & networking 

4 workshops hosted by Quantum, HubSpot & Aircall

  • Workshop 1 — Naming the Real Challenges
    The obstacles slowing your customer service down, out in the open, and a live vote to surface the top 5 that matter most to the room, and which ones an AI agent could take on.

  • Workshop 2 — Where the Industry Is Headed
    A shared read on the trends reshaping customer service, starting with AI agents working alongside people across chat, email and phone, and what that actually means for your people, processes and tools.

  • Workshop 3 — What Actually Drives Success
    The real success factors (process, ownership, team buy-in, data quality and human oversight of AI) weighed against what your customers are really prioritizing.

  • Workshop 4 — Turning Performance Into Proof
    Roll up your sleeves on the KPIs that matter (NPS, CSAT, response rate, resolution rate) and leave with a sharper view of what “good” looks like, with or without AI.
workshops (1)

Meet your hosts
Thierry Laugerette

Thierry
Laugerette

General Director at QUANTUM
Let's connect
david_coquelet

David
Coquelet

Strategic Sales Specialist at HubSpot
Let's connect!
maxime_carpenzano

Maxime Carpenzano

Strategic Sales Partner at Aircall
Let's connect!

30 seats. One evening. Concrete answers.

One evening to rethink your customer service in the age of AI agents, with HubSpot, Aircall and Quantum. Wednesday, November 25th · Salons Hoche, Paris.
Book your seat

They already trust us
Air Liquide — client Quantum Growth Advisory
Altana — client Quantum Growth Advisory
Arkema — client Quantum Growth Advisory
Bayer — client Quantum Growth Advisory
Boehringer Ingelheim — client Quantum Growth Advisory
Bouygues — client Quantum Growth Advisory
Brookfield — client Quantum Growth Advisory
Bureau Veritas — client Quantum Growth Advisory
Eiffage — client Quantum Growth Advisory
Lafarge — client Quantum Growth Advisory
Legrand — client Quantum Growth Advisory
Saint-Gobain — client Quantum Growth Advisory
Sanofi — client Quantum Growth Advisory
Securitas — client Quantum Growth Advisory
Siemens — client Quantum Growth Advisory
Syensqo — client Quantum Growth Advisory
Syngenta — client Quantum Growth Advisory
The Linde Group — client Quantum Growth Advisory
Umicore — client Quantum Growth Advisory
Univar Solutions — client Quantum Growth Advisory
Vesuvius — client Quantum Growth Advisory
Vinci — client Quantum Growth Advisory