A mid-size pharmaceutical company was running its commercial operations on a legacy CRM with no mobile access, no visibility into multi-channel engagement, and compliance reporting done manually — a process one audit failure away from serious regulatory consequences. Quantum replaced it with Salesforce Health Cloud, built around a mobile-first field rep interface, automated consent management, and data-driven territory planning. A phased rollout anchored by Field Champions ensured adoption from day one. The result: 40% more face-time between reps and healthcare professionals, a 100% compliance audit pass rate, and a 15% increase in prescriber engagement.
Mid-size pharma with a legacy CRM, no mobile access, no multi-channel engagement tracking, and manual compliance reporting.
Health Cloud with mobile-first field rep interface, automated consent management, multi-channel tracking, data-driven territory planning, and a phased rollout with Field Champions.