The Lab
We test, we measure, we share. Our experiments on Salesforce, HubSpot, AI and the operational layer of B2B.
Customer Service
The hidden costs of B2B customer service, and what agentic AI changes
The Lab ›Customer Service ›The hidden costs of B2B customer service, and what agentic AI changes — Pillar article · Customer service · 2026 ...
Customer Service
Would you see your next lost account coming?
Watch the 1-minute story → Then book 30 minutes to look at yours ← Previous Next Analyzing your situation… Live replay · same accounts, two ...
Customer Service
See the next lost account while there is still time to act.
Account health · Customer service, orders & after-sales See the next lost account while there is still time to act. In one minute: the ...
Customer Service
How much of your team's time is invisible?
Watch the 1-minute story → Then book 30 minutes to look at yours ← Previous Next Analyzing your situation… Live replay · one day, two views ...
Customer Service
Give your agents back the hours customers never see.
Agent productivity · Customer service, orders & after-sales Give your agents back the hours customers never see. In one minute: where ...
Customer Service
How many customers will leave without warning this year?
Watch the 1-minute story → Then book 30 minutes to look at yours ← Previous Next Analyzing your situation… Live replay · same customers, ...
Customer Service
Spot the customers who will leave before they stop renewing.
Retention · Customer service, orders & after-sales Spot the customers who will leave before they stop renewing. In one minute: why ...
Customer Service
How many requests wait for you on Monday morning?
Watch the 1-minute story → Then book 30 minutes to look at yours ← Previous Next Analyzing your situation… Live replay · same requests, two ...
Customer Service
Don't let Monday start with a pile.
AI agents · Customer service, orders & after-sales Don’t let Monday start with a pile. In one minute: what piles up over the weekend, ...
Customer Service
In your queue, do unhappy customers wait like everyone else?
Watch the 1-minute story → Then book 30 minutes to look at yours ← Previous Next Analyzing your situation… Live replay · same tickets, two ...